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Home
DWR Complaints
Complaint Details
Complaint
Complaint Number
132694
DWR Program Area
WPC
Date Received
7/9/2024
How Received
Phone
Concerning
Sewage Bypass / Overflow
Concerning (Other)
Assigned Date
Record Last Updated
11-JUL-2024 10:26AM
Location
County
Environmental Field Office (EFO)
Johnson City
Site
Katrina Bentley
Location
425 Holly St
Site City
Mt Carmel
Zip Code
37645
Site Description
Site Owner
Investigation Results
Status
Issue Resolved
Date Investigated
Responsible Party
Date Completed
Referred To
Date Referred
Photos
Description and Writeup
Complaint states:Katrina Bentley called regarding sewer/wastewater backing up into her house (she’s on a pump system w/city sewer). She said that she’s talked with First Utility of Mt Carmel and they’ve told her there’s nothing they can do. She said when someone has come out to fix the problem in the past, they only fix one thing at a time (for example, the condenser, etc). The landlord lives in Colorado. Ms. Bentley can be contacted at 423-963-5169 as she’s wanting to speak with someone on what can be done to remedy this problem.
Spoke with Ms. Bentley on 7/9, stated the overflow had been repaired but the alarm light did not work. reached out to Mt. Carmel, Cat Simmons, who had staff check and ensure the light was working. Mt. Carmel investigated on 7/10 and emailed results the same day. Contact Ms. Bentley on 7/11 to verify if light was now working.