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Home
DWR Complaints
Complaint Details
Complaint
Complaint Number
134251
DWR Program Area
DWS
Date Received
10/31/2024
How Received
Email
Concerning
Discoloration/Appearance/Particulates
Concerning (Other)
Assigned on
10/31/2024
Record Last Updated
31-OCT-2024 02:49PM
Location
County
Environmental Field Office (EFO)
Cookeville
Site
Smith UD
Location
Smith UD
Site City
Brush Creek
Zip
38547
Description
Site Owner
Investigation Results
Status
Investigation Ongoing
Date Investigated
10/31/2024
Responsible Party
Completed on
Referred To
Referred on
Photos
Complaint Description and Writeup
Complaint Description and Writeup
Ask TDEC your question (Please provide Web address, if applicable):
Why do we continue to have yellow and/or straw tinted water from Smith Utility? This has been going on for months. Always get the same answer or instructions from them when reaching out to them on this matter. Customers are told “We’ve been working on the lines, so it’s going to look/smell like that.” or they tell us to turn on all our faucets and let the water run for a few minutes. Who wants to pay for dirty and stinky water to cook with, bathe with or wash clothes in? Much less pay for this terrible water to just go straight down our drains into our sewer systems and then get charged more for that, too? Please we just need some honest and straight answers to the customers of Smith Utility District. We don’t want to become the next Flint, Michigan. We feel that our concerns are not being fully addressed.