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    Complaint

    134251
    DWS
    10/31/2024
    Email
    Discoloration/Appearance/Particulates
    10/31/2024
    31-OCT-2024 02:49PM

    Location

    Cookeville
    Smith UD
    Smith UD
    Brush Creek
    38547

    Investigation Results

    Investigation Ongoing
    10/31/2024

    Complaint Description and Writeup

    Ask TDEC your question (Please provide Web address, if applicable):

    Why do we continue to have yellow and/or straw tinted water from Smith Utility? This has been going on for months. Always get the same answer or instructions from them when reaching out to them on this matter. Customers are told “We’ve been working on the lines, so it’s going to look/smell like that.” or they tell us to turn on all our faucets and let the water run for a few minutes. Who wants to pay for dirty and stinky water to cook with, bathe with or wash clothes in? Much less pay for this terrible water to just go straight down our drains into our sewer systems and then get charged more for that, too? Please we just need some honest and straight answers to the customers of Smith Utility District. We don’t want to become the next Flint, Michigan. We feel that our concerns are not being fully addressed.