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DWR Complaints
Complaint Details
Complaint
Complaint Number
111307
DWR Program Area
WPC
Date Received
7/2/2021
How Received
Phone
Concerning
Sewage Bypass / Overflow
Concerning (Other)
Overflow signage
Assigned on
7/1/2021
Record Last Updated
02-JUL-2021 01:56PM
Location based on SITE_ID
Site ID
5005
Site
Rogersville STP
Location
620 Flora Lane
City
Rogersville
Description
Treatment of municipal sewage
County
Hawkins
EFO Name
Johnson City
Site Owner
Town of Rogersville
Investigation Results
Status
Issue Resolved
Date Investigated
7/1/2021
Responsible Party
Rogersville STP
Completed on
7/1/2021
Referred To
Referred on
Photos
Complaint Description and Writeup
Complaint Description and Writeup
Mr. Mike Humphries called at 8:14 am on July 1, 2021 to ask why the Town of Rogersville had a permit that allowed them to legally dump raw sewage into the creek in front of his house. This was in regard to an overflow/release sign that had been installed at the Lena Drive pump station in front of his home. (Note: The Town had installed signs at both 114 Lena Drive and the Lena Drive pump station, however it was only the asset at 114 Lena Drive that had over 5 overflows in the past year to necessitate the signage.) Mr. Humphries was advised that Rogersville does not have a permit that allows them to discharge raw sewage, but that the signage was required based on their NPDES permit as a result of the number of overflows that have occurred in that location. He was also advised that a Compliance Review Meeting (CRM) was scheduled for that morning and that TDEC staff would contact him again after the meeting. During the CRM, Rogersville personnel explained the work they have undertaken thus far to address the collection system problems, including 3300 linear feet of cured in place pipe and the Lena Drive pump station re-build which was completed in June 2021. Johnson City EFO staff informed Rogersville of the complaint that had been received that morning. Following the CRM, Mr. Joshua Boggan and Ms. Bri Begley called Mr. Humphries back to relay to him the work that has been done by Rogersville, explain the purpose of the signage, and further discuss his concerns. Mr. Humphries expressed concern and frustration that his neighbors are unable to use their bathrooms during heavy rain events, and also that the creek into which the sewage overflows is a tributary of Big Creek, which he believed to be the source water for the Rogersville Drinking Water plant. Furthermore, he stated the Rogersville Water Department has in the past placed straw bales around the manhole at the end of his driveway and left them until they began growing mushrooms, and also that there is still toilet paper on the ground from the last overflow (in March). Mr. Boggan explained to Mr. Humphries the compliance and enforcement procedure and told him that the field office is aware of the problems and will continue to monitor them - if they are not fixed, further action will be taken. Later that day, Ms. Begley called Mr. Travis Carpenter to inform him that Mr. Humphries said there is still toilet paper around the manhole and Mr. Carpenter stated he would send someone out to look at it and clean as necessary.