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DWR Complaints
Complaint Details
Complaint
Complaint Number
104390
DWR Program Area
WPC
Date Received
2/12/2021
How Received
Phone
Concerning
Sewage Bypass / Overflow
Concerning (Other)
Assigned Date
2/12/2021
Record Last Updated
12-FEB-2021 02:54PM
Location based on SITE_ID
Site ID
5166
Site
Mountain City WWTP
Location
1022 Lumpkin Branch Rd.
City
Mountain City
Description
Treatment of municipal sewage
County
Johnson
EFO Name
Johnson City
Site Owner
Town of Mountain City
Investigation Results
Status
Issue Resolved
Date Investigated
2/12/2021
Responsible Party
Town of Mountain City
Date Completed
2/12/2021
Referred To
Town of Mountain City
Date Referred
2/12/2021
Photos
Description and Writeup
Ms. Shelly Jacobs, reported that her toilets do not flush because of a blockage in the sewer line. Also, storm drains have been overflowing when it rains. She also inquired if a sewer schematic was available. Finally she indicated the Town had put a cap on the sewer pipe. Her father, Mr. David Jacobs owns the residence. Ms. Sandra Vance (SKV) advised Ms. Jacobs she would contact Mr. Chris Hook, Town of Mountain City and have him contact her. Mr. Hook indicated a broken cleanout cap was replaced by the Town on February 11, 2021 and an iron traffic box was placed over the cleanout to protect it. The sanitary sewer line was videoed from the cleanout to the Town's main sewer line. The video revealed that the Town's main sewer line was flowing freely. He advised Ms. Jacobs that the sanitary sewer line from the cleanout to her residence was the property owner's responsibility and gave her some plumbers' contact information. Also, the Town did work in the storm drains' area so that storm water flow would go directly to the storm drains. No sewer schematic is available for the residence. Mr. Hook advised he would contact Ms. Jacobs and explain the situation to her.