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    Complaint

    133420
    DWS
    8/29/2024
    Ask TDEC
    Discoloration/Appearance/Particulates
    Discolored/Rusty water
    8/29/2024
    06-SEP-2024 09:16AM

    Location based on SITE_ID

    Site ID
    5441
    Site
    Northwest Dyersburg Utility District WTP
    Location
    9000 Lenox Nauvoo Road
    City
    Dyersburg
    Description
    WTP & DWP
    County
    Dyer
    EFO Name
    Jackson
    Site Owner
    Northwest Dyersburg Utility District WTP

    Investigation Results

    Issue Resolved
    8/29/2024
    Tommy Reed/Amy Armstrong
    8/29/2024

    Complaint Description and Writeup

    Complainant states intermittent discolored/rusty water. The complainant also states that when the water system office was contacted that she was told the rusty water is due to old pipes in the customers home, and it is not the water systems responsibility. When Tommy Lynn (COIDC) and Amy Armstrong (office manager) were contacted they stated complaints are kept on file for one year and there is no record of complaints from the customer within the last year. James Roberts with the JEFO advised that if the complaint can be determined to be valid that the area should be put on a regular flushing schedule. The complainant has been emailed with TDEC official's (James Roberts) contact information so he can follow up with them as well.
    Update: After James Roberts (DWR) spoke with Tommy Reed (Operator), it was decided to increase flushing in this area to reduce rust in the water.
    If you have any questions or comments, call us at (615) 532-0287 or email the TDEC Help Desk at BG-Help_Desk@tn.gov.