Complaint Details

Complaint Number

48097

DWR Program Area

WPC

Date Received

5/17/2018

How Received

Fax

Concerning

Water quality / Health effects

Concerning (Other)

Assigned on

5/21/2018

Record Last Updated

01-JUN-2018 01:35PM

Site ID: 73511
Site: METRO WATER SERVICES
Location: 1600 2nd Av N
City: Nashville
Description: Metro Nashville Water Department. Site for all Drinking Water related documents and inspections.
County: Davidson
EFO Name: Nashville
Site Owner: -

Status

No Problem Found

Date Investigated

5/21/2018

Responsible Party

Completed on

6/1/2018

Referred To

Gilbert Nave

Referred on

5/21/2018

Photos

Complaint Description and Writeup

Complainant stated in his email: My wife and I would like to get our water tested to find out why every water filtration system we have gotten has suffered a failure, and just started spewing water out in all directions. It has happened about 6 times in the ten years that we have been on Metro water. No one else we know has had problems with the PUR filtration systems (which is what we use) and I'm sure the company is getting tired of replacing them for us.
Something must be eating up the insides of the system. Whatever it is can't be good for us either.***

Results of Metro Nashville Investigation:

Mr. Fortmeyer,

Below are the results for the sample collected at your home (5267 Simkins Road) on Monday, May 21st, 2018. All results are measured in milligrams per liter (mg/L) unless otherwise noted. The Maximum Contaminant Limits (the highest level of a contaminant that is allowed in drinking water) are included below. None of the parameters exceeded the Maximum Contaminant Limits and within acceptable ranges.

Test Residence Results
mg/L Maximum Contaminant Limit
Lead None Detected 0.015 (Action Level)
Copper 0.0159 1.3
Iron None Detected 0.3
Manganese 0.0004 0.05
Nickel 0.0011 0.1
Chromium 0.0033 0.1
Zinc 0.0046 5
Turbidity 0.190 NTU NA
Chlorine, Free 0.79 Min 0.2 Max 4.0
pH 7.38 S.U. Min 6.5 Max 8.5 S.U.
Hardness 100.5 NA

Regarding your leaking Pur Filter attached to your faucet: Below I have attached a link to a website that offers troubleshooting solutions for Pur filter Products.

https://15minutekitchen.com/pur-water-filter-troubleshooting/#tab-con-21

It is our pleasure to serve you and if you have any further questions or concerns about your results, feel free to email me or call 615-862-4591, Monday through Friday between the hours of 7:00am to 3:30pm.

Sincerely,

Ted A. Taylor
Laboratory Superintendent
Analytical and Research Laboratory

1450 Lebanon Pike Building E
Nashville,, TN 37210
615-862-4591

Complaint

Location based on SITE_ID

Investigation Results

Complaint Description and Writeup