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DWR Complaints
Complaint Details
Complaint
Complaint Number
128050
DWR Program Area
DWS
Date Received
7/27/2023
How Received
Email
Concerning
Wells
Concerning (Other)
Issue with Water
Assigned Date
Record Last Updated
16-AUG-2023 03:03PM
Location based on SITE_ID
Site ID
176947
Site
Private residence.
Location
2227 Ted Moore Rd
City
Dandridge
Description
Private residence with water supply well and issues with water or treatment system.
County
Jefferson
EFO Name
Knoxville
Site Owner
-
Investigation Results
Status
No Jurisdiction
Date Investigated
8/3/2023
Responsible Party
None
Date Completed
8/16/2023
Referred To
Date Referred
Photos
Description and Writeup
07/27/2023 - RAB - Honey Wiggins contacted RAB with questions regarding regulations/responsibility of licensed well drillers in the state of TN. Their well was tested and total coliform was detected. Well was drilled in November 2019, well construction inspected was conducted in February of 2020 and the pump was installed in July 2020. Ms. Wiggins said they've had trouble with the well since the very beginning. Ken Presnell (Clearwater Drilling) drilled the well and installed the pump and Robert McCollum (Culligan of Tri Cities) installed a treatment system but may have removed part of it later.
07/28/2023 - RAB emailed Chris Maner to ask if he had heard anything about this well or well owner and RAB asked if Chris could contact well owner to schedule a visit to assess the situation and take photos.
8/3/2023 - RAB spoke with complainant - discussed email that RWR had sent and answered questions regarding her complaint(s).
RWR - 8/4/2023 - KEFO personnel visited site, note odor at outside spigot, spoke with well owner, left information regarding drinking water MCLs, and advised well owner to have water tested. Well owner states that water at an inside faucet smells of septage. KEFO personnel advised well owner not to contract Charles LaMotte as he does not hold a license for treatment system installation on water wells.
RWR - 8/16/2023 - Division determined that DWR has no jurisdiction with regards to complainants concerns. Water quality issues are not related to well construction. No violations recognized. Email sent to complainant regarding decision.