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    Complaint

    128701
    DWS
    9/15/2023
    Email
    Wells
    11-OCT-2023 03:06PM

    Location based on SITE_ID

    Site ID
    123296
    Site
    LOWE'S OF BLOUNT COUNTY #638
    Location
    1098 HUNTERS CROSSING DRIVE
    City
    ALCOA
    Description
    HOME IMPROVEMENT CENTER
    County
    Blount
    EFO Name
    Knoxville
    Site Owner
    LOWE'S

    Investigation Results

    Issue Resolved
    9/15/2023
    Lowe's Home Repair
    10/11/2023

    Complaint Description and Writeup

    9/15/2023 -RAB- Complainant states that Lowe's is contracting with unlicensed contractors to perform water well pump and water well treatment installation and repair.
    9/18/2023 -RAB- RAB mailed a PBR to Ms. Michelle Diggs, State Licensing Manager, at Lowe’s Home Improvement. Sent certified mail #7020 3160 0001 2284 6802.
    10/11/2023 - RAB spoke with Ms. Michelle Diggs and she said that Lowe's is putting together a process where Lowe's will only hire properly licensed individuals for water well treatment system installation in Tennessee: contractors that have the "T" license from DWR. They will review the list of licensed water well treatment installers to make sure their contractors have the correct license.