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Home
DWR Complaints
Complaint Details
Complaint
Complaint Number
81951
DWR Program Area
WPC
Date Received
2/12/2020
How Received
Phone
Concerning
Sewage Bypass / Overflow
Concerning (Other)
Assigned Date
2/12/2020
Record Last Updated
18-FEB-2020 10:07AM
Location based on SITE_ID
Site ID
5024
Site
Denzil Bowman Wastewater Treatment Plant (Greeneville STP)
Location
4520 Old Asheville Highway
City
Greeneville
Description
Treatment of municipal sewage
County
Greene
EFO Name
Johnson City
Site Owner
City of Greeneville
Investigation Results
Status
Issue Resolved
Date Investigated
2/12/2020
Responsible Party
Greeneville Water Comission
Date Completed
2/18/2020
Referred To
Date Referred
Photos
Description and Writeup
Complainant contacted TDEC office regarding sewage overflowing from a manhole on proper and backing up into the residence. Sandra Vance spoke with complainant and Mr. Tony Bible with the Greeneville Health Dept. regarding the issue. Sandra Vance informed me of the situation and I contact William Ross with GWC to inquire about action taken on the part of GWC. At 9:20am on 2/12/20 I spoke with William Ross and he was currently on-site at the residence. He informed me that GWC is planning to pump sewage from the adjacent lift station in an effort to remove pressure on the check valve in the lateral to the residence causing a backup of internal plumbing. He stated that he has afforded to provide a hotel room for the complainant and spouse until the issue is resolved. Complainant decline this offer. GWC personnel provided a portable toilet at the residence in the meantime. At 9:25am I left a voicemail for Mr. Rhodes to inform him that the Division was aware of the situation and provided my contact information. At 10:15am Mr. Rhodes contacted me and we discussed the current situation. He stated that the issue has persisted for the past 5 years and that GWC would send a pump truck when the manhole would overflow.
Update 2/18/2020-
GWC installed a grinder pump at the residence to address the issue of sewage from the residence not being able to flow. This pump installation was finalized on 2/17/2020.