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Home
DWR Complaints
Complaint Details
Complaint
Complaint Number
124090
DWR Program Area
WPC
Date Received
9/28/2022
How Received
Email
Concerning
Sewage Bypass / Overflow
Concerning (Other)
Assigned Date
9/28/2022
Record Last Updated
04-OCT-2022 10:53AM
Location based on SITE_ID
Site ID
4919
Site
Clarksville Gas and Water dba Clarksville Wastewater Treatment Plant
Location
15 Quarry Road
City
Clarksville
Description
-
County
Montgomery
EFO Name
Nashville
Site Owner
City of Clarksville
Investigation Results
Status
No Jurisdiction
Date Investigated
9/29/2022
Responsible Party
Date Completed
10/4/2022
Referred To
Angle Gokie
Date Referred
9/28/2022
Photos
Description and Writeup
Customer needs help getting Clarksville water to repair an issue in her ruptured line. Been this way a long time and she’s now sick because of the mold.
Clarksville water and was able to find out the following information.
1. The rupture in question is actually her sewer line.
2. The line is her own internal plumbing, under the house
3. City TV’ed their sewer lines in 2020 and 2021, no issues on the city side.
4. Clarksville offered to smoke test the sewer line in 2021, but she refused because she did not want her house to fill up with smoke.
5. Clarksville called and talked to Ms. Robinson-Brooks who indicated in the past she had hired a private individual/company to fix her leak, but they had not finished the job. So, she was calling to try and get the state to force the person to finish.
04-OCT-22 Clarksville sent additional documentation showing they have been to the complainants home 5 times to investigate sewer leaks. Each time the only issues found were on the customers side. Copies of the work orders have been uploaded.