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Home
DWR Complaints
Complaint Details
Complaint
Complaint Number
42051
DWR Program Area
WPC
Date Received
1/10/2017
How Received
Email
Concerning
Discoloration/Appearance/Particulates
Concerning (Other)
Assigned Date
Record Last Updated
18-JUL-2019 01:41PM
Location based on SITE_ID
Site ID
99472
Site
Decherd Water Dept.
Location
1301 West Main St
City
Decherd
Description
-
County
Franklin
EFO Name
Columbia
Site Owner
-
Investigation Results
Status
No Problem Found
Date Investigated
1/10/2017
Responsible Party
Date Completed
1/12/2017
Referred To
Date Referred
Photos
Description and Writeup
Mrs. Ethridge contacted Brooke Barrett with concerns about small black particles in her water provided by the Decherd Water System. When I called Mrs. Ethridge on 12/23/16 she stated there were particles in the water, that they left a residue on her skin and that they were proceeding to get into everything including the toothpaste and hand lotion. I then contacted Tom Summers with the Decherd Water System. Mr. Summers stated that he was acquainted with Mrs. Ethridge having been to here house several times in response to water quality concerns. During each of Mr. Summer's visits no problems could be found. I, along with Jamie Ray of the Columbia EFO and Tom Summers, visited Mrs Ethridge on 1/10/17. The site investigation visit was delayed due to the holidays. During the visit no particles could be observed, a bacteriological sample was collected and was negative for total coliform and E. coli. Mrs. Ethridge was advised by mail of the results and that water met Safe Drinking Water Standards and is considered safe for consumption.
Ms. Ethridge called me back and left a voice mail on 1/19/17 after receiving my response letter. She wanted to clarify that her concern was about clear round particle, not small black particles as was previously stated in the letter. A correction letter was prepared and mailed.