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Home
DWR Complaints
Complaint Details
Complaint
Complaint Number
132553
DWR Program Area
DWS
Date Received
7/2/2024
How Received
Email
Concerning
Low pressure/No Water
Concerning (Other)
Assigned Date
7/2/2024
Record Last Updated
11-JUL-2024 10:45AM
Location based on SITE_ID
Site ID
99536
Site
Mason Water Dept
Location
12161 Main St
City
Mason
Description
-
County
Tipton
EFO Name
Memphis
Site Owner
-
Investigation Results
Status
Referred to other Agency
Date Investigated
7/2/2024
Responsible Party
Date Completed
7/10/2024
Referred To
Alliance Water Resources
Date Referred
7/2/2024
Photos
Description and Writeup
Complainant states that their water pressure is very low, around 20 psi, and has been for at least 6 months.
NMB spoke with complainant on July 2 over the phone. Complainant lives on a hill and may be experiencing issues with booster pump taking pressure away from his road. NMB informed COIDC of this information after speaking with complainant. Shortly afterwards an Alliance employee came to check the meter.
NMB spoke with complainant again on July 5, problem persists but complainant said that an Alliance employee has been working on it.
NMB checked in with complainant again on July 10. Alliance is working on fixing a leak on Gainesville Road.