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Home
DWR Complaints
Complaint Details
Complaint
Complaint Number
133420
DWR Program Area
DWS
Date Received
8/29/2024
How Received
Ask TDEC
Concerning
Discoloration/Appearance/Particulates
Concerning (Other)
Discolored/Rusty water
Assigned on
8/29/2024
Record Last Updated
Location based on SITE_ID
Site ID
5441
Site
Northwest Dyersburg Utility District WTP
Location
9000 Lenox Nauvoo Road
City
Dyersburg
Description
WTP & DWP
County
Dyer
EFO Name
Jackson
Site Owner
Northwest Dyersburg Utility District WTP
Investigation Results
Status
Open
Date Investigated
8/29/2024
Responsible Party
Tommy Reed/Amy Armstrong
Completed on
8/29/2024
Referred To
Referred on
Photos
Complaint Description and Writeup
Complaint Description and Writeup
Complainant states intermittent discolored/rusty water. The complainant also states that when the water system office was contacted that she was told the rusty water is due to old pipes in the customers home, and it is not the water systems responsibility. When Tommy Lynn (COIDC) and Amy Armstrong (office manager) were contacted they stated complaints are kept on file for one year and there is no record of complaints from the customer within the last year. James Roberts with the JEFO advised that if the complaint can be determined to be valid that the area should be put on a regular flushing schedule. The complainant has been emailed with TDEC official's (James Roberts) contact information so he can follow up with them as well.