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Home
DWR Complaints
Complaint Details
Complaint
Complaint Number
134788
DWR Program Area
DWS
Date Received
12/18/2024
How Received
Voice Mail
Concerning
Low pressure/No Water
Concerning (Other)
Assigned on
12/18/2024
Record Last Updated
18-DEC-2024 03:10PM
Location based on SITE_ID
Site ID
44117
Site
City of Gallaway
Location
607 Watson Drive
City
Gallaway
Description
-
County
Fayette
EFO Name
Memphis
Site Owner
-
Investigation Results
Status
Referred to other Agency
Date Investigated
12/18/2024
Responsible Party
Gallaway Water Department
Completed on
12/18/2024
Referred To
Gallaway Water Department
Referred on
12/18/2024
Photos
Complaint Description and Writeup
Complaint Description and Writeup
Complainant stated that there was little to no water pressure, and that the pressure has always been low, but not as bad as it is now.
CDD- Mr. Carl Stevenson informed CDD on 12/16/24 that a main was fixed this past Friday and water had to be cut off. After listening to the complainant's voicemail, CDD called Mr. Stevenson to get details on the water pressure and the operator stated that the McKnight Loop pressure dropped below 20 psi. CDD instructed Mr. Stevenson to issue a Boil Water Notice for the area affected. 12/18/2024
CDD- Called complainant back to inform them that a Boil Water Notice would be delivered shortly and explained the process. 12/18/24