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Home
DWR Complaints
Complaint Details
Complaint
Complaint Number
85122
DWR Program Area
WPC
Date Received
3/27/2020
How Received
Concerning
Sewage Bypass / Overflow
Concerning (Other)
Assigned on
3/27/2020
Record Last Updated
18-JAN-2022 07:42AM
Location based on SITE_ID
Site ID
5024
Site
Denzil Bowman Wastewater Treatment Plant (Greeneville STP)
Location
4520 Old Asheville Highway
City
Greeneville
Description
Treatment of municipal sewage
County
Greene
EFO Name
Johnson City
Site Owner
City of Greeneville
Investigation Results
Status
No Problem Found
Date Investigated
3/27/2020
Responsible Party
Greeneville Water Commission
Completed on
3/27/2020
Referred To
Referred on
Photos
Complaint Description and Writeup
Complaint Description and Writeup
Complainant states that sewage is collecting in the crawlspace under the house. GWC personnel claim that it is groundwater/stormwater due to the low lying nature of the surrounding property. GWC will investigate.
GWC personnel contacted me and informed me that the water in the crawlspace could not be from overflow events from the manhole on his property because the manhole was at a lower elevation than the house, pictures provided by GWC personnel. GWC personnel indicated to me that they offered to pump any standing water from the crawlspace as a one-time courtesy. They indicated that a letter would be prepared and signed by both parties summarizing this agreement, but the complainant refused to sign the letter. I later spoke with the complainant and he told me that he refused their offer on the grounds that he was not going to sign anything from GWC. He told me that would take care of the issue himself. Additionally, the area where GWC personnel installed the new service line for the grinder pump was still disturbed. When I inquired about the timeframe to address this issue, GWC personnel indicated that they will need to wait until the area dries out because the ground is still saturated due to the collection of stormwater. Stand water was visible in the pictures provided by GWC personnel. The complainant was not satisfied with this timeframe and informed me that he would address the matter himself.