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    Complaint

    124090
    WPC
    9/28/2022
    Email
    Sewage Bypass / Overflow
    9/28/2022
    04-OCT-2022 10:53AM

    Location based on SITE_ID

    Site ID
    4919
    Site
    Clarksville Gas and Water dba Clarksville Wastewater Treatment Plant
    Location
    15 Quarry Road
    City
    Clarksville
    Description
    -
    County
    Montgomery
    EFO Name
    Nashville
    Site Owner
    City of Clarksville

    Investigation Results

    No Jurisdiction
    9/29/2022
    10/4/2022
    Angle Gokie
    9/28/2022

    Complaint Description and Writeup

    Customer needs help getting Clarksville water to repair an issue in her ruptured line. Been this way a long time and she’s now sick because of the mold.

    Clarksville water and was able to find out the following information.
    1. The rupture in question is actually her sewer line.
    2. The line is her own internal plumbing, under the house
    3. City TV’ed their sewer lines in 2020 and 2021, no issues on the city side.
    4. Clarksville offered to smoke test the sewer line in 2021, but she refused because she did not want her house to fill up with smoke.
    5. Clarksville called and talked to Ms. Robinson-Brooks who indicated in the past she had hired a private individual/company to fix her leak, but they had not finished the job. So, she was calling to try and get the state to force the person to finish.

    04-OCT-22 Clarksville sent additional documentation showing they have been to the complainants home 5 times to investigate sewer leaks. Each time the only issues found were on the customers side. Copies of the work orders have been uploaded.