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Complaint Details
Complaint
Complaint Number
134723
DWR Program Area
DWS
Date Received
12/11/2024
How Received
Phone
Concerning
Discoloration/Appearance/Particulates
Concerning (Other)
Assigned on
12/11/2024
Record Last Updated
17-DEC-2024 03:37PM
Location
County
Environmental Field Office (EFO)
Memphis
Site
3361 Dogwood Lane
Location
3361 Dogwood Lane
Site City
Memphis
Zip
Description
Site Owner
Investigation Results
Status
Referred to other Agency
Date Investigated
12/12/2024
Responsible Party
Completed on
12/12/2024
Referred To
Memphis Light Gas & Water
Referred on
12/12/2024
Photos
Complaint Description and Writeup
Complaint Description and Writeup
Complainant states that their water coming in their home contains sand and bugs. MLGW came out several weeks ago and flushed lines in the area. The problem, of muddy water, was fixed. Complainant also states that MLGW replaced their meter and during the process cracked the water line on the homeowner's side.
The Manager of Water Operations for MLGW stated that the complainant has been told that they need to hire a plumber to repair because the leak is on the customer's side. CDD asked him what can the customer do if the leak didn't happen until the meter was replaced, and he stated that they could put in a claim and also ask for a leak adjustment on their bill.
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