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DWR Complaints
Complaint Details
Complaint
Complaint Number
133357
DWR Program Area
DWS
Date Received
8/26/2024
How Received
Phone
Concerning
Low pressure/No Water
Concerning (Other)
Assigned on
8/26/2024
Record Last Updated
27-AUG-2024 06:48AM
Location based on SITE_ID
Site ID
99511
Site
Kingsport Water Department
Location
1213 Konnarock Rd
City
Kingsport
Description
DWP
County
Sullivan
EFO Name
Johnson City
Site Owner
-
Investigation Results
Status
Issue Resolved
Date Investigated
8/26/2024
Responsible Party
Completed on
8/26/2024
Referred To
Referred on
Photos
Complaint Description and Writeup
Complaint Description and Writeup
Complainant states that they have had very low pressure on Morgan Lane since late 8/26/24. Division personnel contacted system personnel with the Kingsport Water Department to discuss the issue on 8/26/24. System personnel stated that a leak had been reported on this road on 8/14/24 and assessed by system personnel with plans to address the issue. Late on the night of 8/26/24, before the planned work commenced, the leak increased in size and quantity resulting in low pressure in that part of the distribution system. System personnel were on-site at the time of contact by the Division to correct the issue.