Tennessee Division of Water Resources (DWR) Permits Documents Permit Appeals Moratoriums Complaints Inspections Eng. Plans Hydrologic Det. Exceptional Waters Ambient Monitoring QLP Data Oil & Gas Wells FTC Operator Certification Water Wells Site IDParent SiteSite LocationCountyEFO 4919Clarksville Gas and Water dba Clarksville Wastewater Treatment Plant15 Quarry RoadMontgomeryNashville COMPLAINT Help Back to Previous Page Complaint Number121750Program AreaWPCDate ReceivedMAR-31-2022How ReceivedPhoneConcerningOtherConcerning (Other)Assigned DateAPR-01-2022 Location based on SITE_ID Site ID 4919 Site Clarksville Gas and Water dba Clarksville Wastewater Treatment Plant Location 15 Quarry Road City Clarksville Description - County Montgomery EFO Name Nashville Site Owner City of Clarksville Investigation Results Date InvestigatedAPR-01-2022StatusIssue ResolvedResponsible PartyClarksville Gas and WaterResp Party PhoneDate CompletedAPR-01-2022Referred ToBrian SheltonDate ReferredAPR-01-2022PhotosLast updated01-APR-2022 10:17AM Complaint Description and Writeup Complainant called with concerns about activity occurring with the Clarksville sewer department. The city is pumping waste using a multi thousand-gallon pump truck then coming to his lot removing the manhole in the front yard and emptying the truck. complainant has asked them to utilize a manhole at a different location and been refused but is also concerned about why the system was designed in such a manner. He believes they have failed to build a pump station properly or altogether in the Griffy Estates subdivision adjacent to him. He was told in 2018 they would need to dump in his yard twice weekly, but he spoke with the mayor’s office and was able to get them to stop dumping at that location. The pump/dump started again this Tuesday.1-APR-22 Contacted Clarksville to discuss the situation. I spoke with Brian Shelton the senior director over sewer services in Clarksville. Mr. Shelton advised that a force main upgrade project was in the works which necessitated they pump sewage from the system. The upgrade work is done now and this was just a temporary shutdown. Additionally, Mr. Shelton had a locking manhole cover installed at the manhole in the complainants yard, he also advised crew to not use that manhole unless an emergency and noted this in the city's GIS mapping software. Furthermore Mr. Shelton had been in contact with the complainant and had already sent the email response below before I contacted him. From: Brian Shelton <brian.shelton@cityofclarksville.com>Date: Fri, Apr 1, 2022 at 8:46 AMSubject: Manhole at XXX Buchanon DrTo: <REDACTED@hotmail.com>Cc: Mark Riggins <mark.riggins@cityofclarksville.com>Mr. XXXXX,As discussed in our previous conversation, our crews have installed a locking top manhole in your front yard located at XXX Buchanon Dr. This was done to deter crews from using the manhole to discharge our vacuum trucks into the sewer system at this location under non-emergency conditions. While Clarksville Gas and Water has the right and may need to operate within the utility easement to be able to access the sewer system for various reasons, from this point forward our standard operating procedures direct the disposal of the debris tanks at points other than the manhole on your property. We believe this to be the best course of action in preventing a similar situation from occurring in the future. Thank you for your patience with this matter.-- Brian SheltonPublic Utilities Senior Director2215 Madison StClarksville, TN 37043
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